---
title: "Getting Started on Jane: Managing Your Orders"
description: Managing your orders
---
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1. [Jane Seller's Knowledge Base](https://sell.veryjane.com/seller-knowledge-base?hsLang=en)
2. [Getting started as a Seller](https://sell.veryjane.com/seller-knowledge-base/getting-started-as-a-seller?hsLang=en)
# Getting Started on Jane: Managing Your Orders
Efficient order management is key to providing a great experience for your customers on Jane. Here’s everything you need to know about processing, fulfilling, and tracking orders seamlessly.
**Accessing Your Orders**
- Navigate to the **'Orders' tab** in Seller Admin to view all incoming orders.
- Orders will be displayed with key details such as order number, product title, customer name, or customer ID, along with order status.
- Use filters to sort by order status (Open, Tracking Added, Shipped, Delivered, Cancelled/Returned).
**Processing Orders**
- **Review Order Details:** Ensure all product details and customer information are correct before proceeding.
- **Order Processing Options:** Connect with **ShipStation**, our shipping partner, or download your orders using our CSV.
- **Tracking Orders:** Add tracking through **ShipStation**, manually in the **Orders tab**, or by **CSV**.
- **Shipping Timeframe:** Once tracking has been added, orders must ship within **24 hours** per our **[Fulfillment Policy](https://sell.jane.com/seller-playbook#shipping)**.
**Fulfilling Orders**
- **Orders Must Be Fulfilled from the U.S.:** Jane does not allow international shipping or fulfillment. All orders must be processed and shipped from within the United States.
- **Shipping Deadlines:** All orders must ship within **2 business days**, excluding handmade and/or personalized orders, which must ship within **6 business days**.
- **Delayed Shipments:** If delays occur, sellers should proactively communicate with the Jane Team.
- **Returns & Cancellations:** Any necessary returns or cancellations should be communicated to our customer support team at **support@jane.com**. Any canceled orders may be subject to our **non-fulfillment fee**. See our **[Seller Playbook](https://sell.jane.com/seller-playbook)** for more information.
**Best Practices for Order Management**
- **Ship on Time:** Late shipments impact seller ratings and customer experience.
- **Use Reliable Packaging:** Ensure products are securely packaged to prevent damage in transit.
- **Monitor Customer Inquiries:** Our Customer Support team will contact you with customer inquiries. Please respond promptly to ensure a great service experience.
- **Order Fulfillment:** Audit your orders to make sure your orders are moving through the fulfillment funnel from **Open → Tracking Added → Shipped → Delivered**. As a reminder, orders are paid out **7 days post-delivery**. If you are experiencing any issues or have questions, please reach out to the **Jane team**.
By following these steps, you’ll ensure a smooth and efficient order fulfillment process on Jane. Stay on top of your orders and keep your customers happy!
- [Marketing Campaigns & Opportunities](https://sell.veryjane.com/seller-knowledge-base/marketing-campaigns-opportunities?hsLang=en)
- [Getting started as a Seller](https://sell.veryjane.com/seller-knowledge-base/getting-started-as-a-seller?hsLang=en)
- [How-To Guides & Best Practices](https://sell.veryjane.com/seller-knowledge-base/how-to-guides-best-practices?hsLang=en)
- [Seller Playbook](https://sell.veryjane.com/seller-knowledge-base/seller-playbook?hsLang=en)
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